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Technical Support Specialist

Your Responsibilities

  • Provide technical support and training for Tom Horn Gaming’s portfolio of B2B clients
  • Monitor all services and act as first point of contact during downtime
  • Take part in 24/7 on-call rotations
  • Proactively suggest improvements to level up the Operations team’s way of working
  • Manage customer requests
  • Seek out and help set up standardization and automation of support services to reduce manual workload
  • Create system configuration and analytics
  • Work with ticketing systems and update knowledge base
  • Assist on any ad-hoc tasks as assigned

Your Background & Skills

  • Previous experience (B2B) in the igaming industry is a must
  • Excellent communication skills (English is the official language in the workplace)
  • Ability to communicate and translate technical information to customers with both technical and non-technical backgrounds
  • Hands-on proactive approach and ability to work on own initiative
  • Prior experience with ITIL Service Management & Best Practices
  • Extensive Knowledge of SQL, HTML, and Windows administration
  • Well-versed in SOAP & REST API Calls and log troubleshooting
  • Basic knowledge of development languages (.NET Framework, JavaScript and more)
  • Basic knowledge of Hyper-V, Cloudflare, New Relic, IIS


What We Offer

  • Unlimited leave policy
  • We focus on results rather than on tracking working hours
  • Opportunity to work in a dynamic and impactful environment
  • Possibility for career growth and advancement
  • Work remotely from anywhere
  • Transparent and open company culture
  • In-house accountant to assist with taxation and financial matters
  • Opportunities for further learning and personal development


Apply Now

Fill in the details below, attach your CV and wait for our recruitment team to contact you. Good luck!

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